Frequently Asked Questions
For details regarding the eligibility criteria of the NLSPS, please refer to "Eligibility".
For distance-learning students of the HKMU, please refer to the "Supplementary Guidance Notes for the FASP and the NLSPS" for the relevant eligibility criteria and application procedures under the NLSPS.
Please complete and submit the NLSPS application through the "SFO E-link - My Applications" online platform. Please submit the duly signed "Declaration Form" (if not digitally signed) and/or the supporting documents required to the SFO within seven days from the date of submission of the online application. Please refer to "Application Procedures" for details.
Please submit the duly signed "Declaration Form" (if not digitally signed) and/or the supporting documents required to the SFO within seven days from the date of submission of the online application, through one of the following means -
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through online upload;
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by mail to the SFO at the following address -
Student Finance Office,
Working Family and Student Financial Assistance Agency,
Room 1204, 12/F, Cheung Sha Wan Government Offices,
303 Cheung Sha Wan Road, Kowloon
(Attn.: NLSPS APU); orRemarks: For proper delivery of mail items to the SFO, and to avoid unnecessary delivery delay or unsuccessful delivery, please ensure that the mail items bear sufficient postage with return address before mailing.
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by using the SFO drop-in boxes located on 11/F (during office hours) or in the G/F lift lobby (outside office hours) of the Cheung Sha Wan Government Offices (CSWGOs). The SFO’s office hours are 8:45 a.m. to 1:00 p.m. and 2:00 p.m. to 5:45 p.m. from Monday to Friday, except public holidays. Please enter the CSWGOs through the side entrance near the security counter outside office hours.
All supporting documents, once submitted, are not returnable. Applicants are advised to retain a paper copy or computer backup for own reference.
After receiving the "NLSPS Notification of Result" or the "FASP Notification of Result", applicants have to submit the duly completed loan documents and other required supporting documents to the SFO on or before the deadline as specified in the respective Notification. Please refer to "Acceptance of Loan" for details.
Please note that applicants should only submit the loan documents after the application is approved and the "NLSPS Notification of Result" or the "FASP Notification of Result" is received. Loan documents submitted before the issuance of the relevant Notification will not be accepted.
To be accepted as an indemnifier, a person must be:
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a Hong Kong resident holding a Hong Kong Permanent Identity Card;
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at or over 21 years of age;
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gainfully employed in Hong Kong and financially sound. Persons who are not gainfully employed (e.g. retired persons, housewives, etc.), those without regular income and/or income proof (e.g. casual workers, etc.) and students are not acceptable; and
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able to produce the required documentary evidence.
For details, please refer to paragraphs 18-21 of the "Notice of Offer(SFO 160)" enclosed in the loan documents.
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a Hong Kong resident holding a Hong Kong Permanent Identity Card; and
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at or over 18 years of age.
Please note that the applicant is not acceptable to act as the witness of his/her "Undertaking (SFO 161)" and the corresponding "Deed of Indemnity (SFO 162)". The Indemnifier is not acceptable to act as the witness of his / her "Deed of Indemnity (SFO 162)" and the corresponding "Undertaking (SFO 161)".
For details, please refer to paragraphs 22-24 of the "Notice of Offer (SFO 160)" enclosed in the loan documents.