Distribution Points of Application Documents

Application documents are available at the following locations or press here to download:

Submission of Applications

An applicant may submit a completed application form together with documentary proof of working hours, household income and assets, etc. by the following means:

By post to:
PO Box No. 62600 Kwun Tong Post Office
[Working Family Allowance Office of the Working Family and Student Financial Assistance Agency]

If the application is submitted by post, please affix sufficient postage and put down a return address on the back of the envelope. Insufficient postage will lead to non-delivery of the application documents to the Working Family Allowance Office. For calculation of postage, please press here.

By using the Drop-in Boxes at the following locations:

Location of Drop-in Box Address
Working Family Allowance Office 9/F, 181 Hoi Bun Road, Kwun Tong, Kowloon
Student Finance Office 12/F, Cheung Sha Wan Government Offices,
303 Cheung Sha Wan Road, Kowloon
5/F, Trade and Industry Tower,
3 Concorde Road, Kai Tak, Kowloon
Job Centres of the Labour Department
District Social Welfare Offices of the Social Welfare Department
Central Western, Southern and Islands District 7/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Eastern and Wan Chai District Room 1210-11, 12/F, North Point Government Offices,
333 Java Road, North Point, Hong Kong
Kowloon City and Yau Tsim Mong District Room 503, 5/F, Mongkok Government Offices,
30 Luen Wan Street, Mong Kok, Kowloon
Kwun Tong District 7/F, Kowloon East Government Offices,
12 Lei Yue Mun Road, Kwun Tong, Kowloon
Sham Shui Po District 3/F, High Block, Nam Cheong Community Centre,
Nam Cheong Estate, Sham Shui Po, Kowloon
Wong Tai Sin and Sai Kung District Unit 801, 8/F, Lung Cheung Office Block,
138 Lung Cheung Road, Wong Tai Sin, Kowloon
Sha Tin District Room 708-714, 7/F, Sha Tin Government Offices,
1 Sheung Wo Che Road, Sha Tin, New Territories
Tai Po and North District 4/F, Tai Po Complex,
8 Heung Sze Wui Street, Tai Po Market, New Territories
Tsuen Wan and Kwai Tsing District 3/F, Princess Alexandra Community Centre,
60 Tai Ho Road, Tsuen Wan, New Territories
Tuen Mun District (The drop-in box is located at Tuen Mun (West) Integrated Family Service Centre) Room 201, 2/F, Tai Hing Government Offices,
16 Tsun Wen Road, Tuen Mun, New Territories
Yuen Long District (The drop-in box is located at Yuen Long (East) Integrated Family Service Centre) 12/F, Yuen Long Government Offices & Tai Kiu Market,
2 Kiu Lok Square, Yuen Long, New Territories

Notification of Applications

Upon receipt of applications, the WFAO will send an acknowledgement receipt to applicants by SMS or mail within ten days.

Applicants will be notified of the application results after the applications have been processed.

Application Arrangement

The claim period is the immediate past six calendar months before the submission of the application. An eligible household has to submit an application for every six-calendar-month claim period, and the claim periods cannot overlap.

If a household member of a WFA application plans to submit the individual-based WITS application in the same month, please submit the two application forms together to facilitate processing of the applications in one go by the Working Family Allowance Office.

Examples of Documentary Proof

Working Hours:
  • Employment contracts
  • Attendance records
  • Employer’s certificates of working hours
Household Income:
  • Pay slips
  • Salary receipts
  • Employment contracts
  • Bank statements or passbooks
  • Employer’s certificates of income
Household Assets:
  • Bank statements or passbooks
  • Insurance policy statements
  • Investment statements
  • Vehicle or vessel registration documents