Latest service arrangements of Working Family Allowance Office

In light of the Government's announcement on the extended special work arrangements for government employees and the latest development of the epidemic, the Working Family Allowance Office (WFAO) will continue to suspend counter services from July 27 until further notice. Appointments for counter services and interviews scheduled will also be cancelled.

Applicants for the Working Family Allowance Scheme and the Individual-based Work Incentive Transport Subsidy Scheme are encouraged to submit their applications by post, online or through the drop-in boxes at the Student Finance Office and the WFAO. Due to the special work arrangements, the processing of applications may take a longer time. The WFAO will exercise discretion in handling the Working Family Allowance applications and the Individual-based Work Incentive Transport Subsidy applications received after the application deadline on July 31.

For enquiries about Working Family Allowance Scheme and Individual-based Work Incentive Transport Subsidy Scheme, please contact us at email (enquiry_wfao@wfsfaa.gov.hk) or hotline at 2558 3000.

For enquiries about Caring and Sharing Scheme, please contact us at email (careandshare@wfsfaa.gov.hk) or hotline at 3897 1088.

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