Reimbursement Procedures (Applicable to CEF reimbursable courses commenced on or after 1 April 2019)
CEF Application Results and Reimbursement Arrangement
OCEF will acknowledge receipt of applications by means of SMS messages through applicants’ local mobile phone number. If the applicant has not provided a local mobile phone number or the local mobile phone number provided is incorrect, OCEF will not be able to issue acknowledgement to these applicants.
Applicant who would like to receive an “Acknowledgement of Receipt of Application” in writing should attach a stamped and self-addressed envelope and submit it to OCEF together with the application form. Please mark “Request for Acknowledgement of Receipt of Application” on the envelope. If no stamped and self-addressed envelope is attached, OCEF will not issue any
acknowledgement of receipt in writing.
Underpaid mail items are subject to surcharge by Hongkong Post. OCEF will not accept underpaid mail items, which will be returned to the sender (with return address) or treated as undeliverable mail (without return address) by the Hongkong Post in accordance with the laid down procedures. For proper delivery of your mail items to OCEF, and to avoid unnecessary
delivery delay or unsuccessful delivery, please ensure your mail items bear sufficient postage with return address before posting.
If applicants do not receive any acknowledgement of receipt by SMS messages or in writing (applicable to applicant who would like to receive an "Acknowledge of Receipt of Application" in writing and has attached a stamped and self-addressed envelope) from OCEF after 10 working days from the date of submission of their applications, please contact OCEF at 3142 2277
(Handled by the staff of “1823”) immediately.
It is an applicant’s responsibility to complete the application form fully and truthfully and attach copies of all the necessary supporting documents.
Applicants should keep the original of the supporting documents submitted (e.g. tuition fee receipts, proof of completion, etc.) for OCEF’s verification in case of need.
Application results will be issued within 6 weeks from the date of receipt of the application for existing CEF account holders or 8 weeks for applicants who submit applications for the first time, subject to provision of complete and satisfactory supporting documents.
If the information provided by applicants is incomplete or there are discrepancies in the information provided, applicants will be requested to give an explanation or provide supplementary information, in which case the processing time will be longer.
In case the CEF reimbursement has to be made to offset the NLS loans, or in other exceptional circumstances, the processing time will also be longer.
If applicants do not receive any written reply from OCEF 2 weeks after the above-mentioned time, please contact OCEF at 3142 2277 (Handled by the staff of “1823”) immediately.
Reimbursement will be made by direct credit to the designated saving / current account nominated by the applicant for receipt of the reimbursement. The name of the applicant on the account must be exactly the same as the name on the Hong Kong Smart Identity Card. Credit card accounts, fixed deposit accounts, foreign currency accounts and loans accounts are not
acceptable for direct credit of reimbursement.
Applicants should check the personal data, CEF reimbursable course information and reimbursed amount contained in the Notification of Application Result. Should there be any discrepancies in information such as the name of the institution / course provider, course of study, correspondence address or the bank account number, etc., the applicants should notify OCEF in writing immediately.
In the event that there is overpayment due to error of calculation, the amount overpaid must be refunded by the applicant in one lump sum upon demand.